Our Banking System Upgrade is Complete
We appreciate and thank you for your patience as we move forward together with the new system and way of banking. There are a number of resources on this site to assist with the changes that you may be seeing.
If you have any questions or are experiencing any issues, please reach out by visiting a branch or calling our Member Service Centre at 1-855-220-2580 for assistance.
How to sign in post-conversion:
- Online banking and mobile app – please click ‘Forgot your PAC?’ on the login page to create a new password or call our Member Service Centre at 1-855-220-2580 if you need help
- TeleTouch phone banking – please call the Member Service Centre or visit a branch for login credentials and a new password
- Small Business Online Banking – please call the Member Service Centre or visit a branch for a new password.
IMPORTANT NOTICES
This section will be updated regularly with the latest information about upcoming changes, so be sure you check back often to stay in the know.
AutoDeposit reset
Since the upgrade, you need to reset your AutoDeposit information if you want to accept e‑Transfers automatically without answering security questions. Set-up AutoDeposit: 1. Login to Online Banking 2. Select 'Transfers' 3. Select 'AutoDeposit' and follow the instructions.
Important information about your statements
Learn about changes to your paper and e-statements
Reset your online banking password
Step-by-step instruction on how to reset your online banking password.
Banking Conversion Resources
Refer to our Banking Conversion Guide & Checklist for more information.
See our FAQs
For questions you may have.
Need to get in touch?
Call our Member Service Centre at 1-855-220-2580 or visit branch with questions about account, online and mobile banking or Small Business Online Banking.
Online & Mobile Banking Changes
Take a look at the changes for both online and mobile banking.
Learn More >Product Changes
Review the updates to our personal and business accounts as part of the banking system conversion.
Learn More >Telephone Banking
We’re transitioning to a new telephone banking system. When first accessing it post-upgrade, you’ll need to enter a temporary password you can pick up in-branch or by calling 1-855-220-2580.
Bill Payments (ATM & Online)
As of September 17, our ATM network will no longer offer bill payments. It’s also important to note that between September 18-21 online bill payments will be unavailable. So we recommend you make them before or after these dates.
Small Business Online Banking
Review which Small Business Online Banking features you’ll need to reset post-conversion.
Learn More >Banking Conversion Resources
Review our banking conversion guide and handy checklists for important info on the system upgrade.
Learn More >Video Library
Watch our handy how-to videos for help with resetting features after our banking system conversion.
Learn More >Member Numbers
You’ll receive a new unique member number in place of the multiple numbers you may have today. This shift will allow you to see a consolidated view of all your banking.
However, your original numbers will be linked to your new one so you can continue to use existing cheques and pre-authorized transactions as normal.
Member Shares
Going forward, there will be a small change to our Member Share requirements. Each member will need to have $5 in their Share Account.
Where current joint accounts have $10 or more in their Share Account, the $10 will be divided so that each member meets the $5 Share requirement.
Hear from our CEO
Please watch the following message from our President and CEO, Kathy Conway, to find out more about our banking system conversion and the exciting opportunities it will bring.
MemberCard®
number
Your MemberCard® number will stay the same after the upgrade.
Debit
& Credit Cards
You’ll keep your current cards. Nothing new needs to be issued.
Investments
& Loans
You can still access your investment and loan details the same way.
Read our Banking Conversion Communications
Where to find all our archive of banking conversion communications.
Frequently
Asked
Questions
Get answers to frequently asked questions regarding our banking system upgrade.
Stay Informed
about
Online Security
Awareness is power. Find out what to watch out for to protect yourself and your loved ones from fraud.
Update Your Contact Information
Members can update or verify their contact information with one of the following methods:
Have Questions About the Upcoming Banking Conversion?
Don’t hesitate to get in touch. Our team is always happy to help.
