Welcome to our Banking Conversion Support Hub
Find all the information you need as we move forward together to our new banking system.
Hear from our CEO
Please watch the following message from our President and CEO, Kathy Conway, to find out more about our banking system conversion and the exciting opportunities it will bring.
Learn more about upcoming changes
This section will be updated regularly with the latest updates, so be sure you check back often to stay in the know.
After the upgrade, you’ll receive a new unique member number in place of the multiple numbers you may have today. This shift will allow you to see a consolidated view of all your banking.
However, your original numbers will be linked to your new one so you can continue to use existing cheques and pre-authorized transactions as normal.
Going forward, there will be a small change to our Member Share requirements. Each member will need to have $5 in their Share Account.
Where current joint accounts have $10 or more in their Share Account, the $10 will be divided so that each member meets the $5 Share requirement.
Bill Payments & e-Transfers
Your current lists of bill payees and e-Transfer recipients may not carry forward to the new banking system. We recommend you save or screenshot this information before the upgrade for safekeeping.
See the updates we’re making to our personal and business accounts as part of the banking system conversion.Learn More >
Online & Banking Conversion Updates
Features available today will continue to be available after the upgrade.
Debit & Credit Cards
You’ll keep your current cards. Nothing new needs to be issued.
Investments & Loans
You can still access your investment and loan details the same way.
Read our Banking Conversion Communications
Refresh your memory about what’s to come with our archive of banking conversion communications.
Find answers to your questions about the upgrade
Get answers to frequently asked questions about our upcoming
banking system upgrade.
Stay Informed about Online Security
Awareness is power. Find out what to watch out for to protect yourself and your loved ones from fraud.
Update Your Contact Information
Members can update or verify their contact information with one of the following methods:
Have Questions About the Upcoming Banking Conversion?
Don’t hesitate to get in touch. Our team is always happy to help.